Need more info before you dive into an Ultimate Escape Game adventure? You’re in the right place. If you can’t find the answers you need here, give us a call!


What happens if I am running late?

If you’re more than 5 minutes late, you will not be allowed to enter the room, or be granted a refund. Please arrive 15 minutes early.

Can I take pictures or videos in the rooms?

There is absolutely no photography or video recordings inside the rooms.

Will I be able to use my cell phone?

There is absolutely no cell phone use allowed inside of the room. If you need to take a call, or there is an emergency, you can use the panic button to step outside. A failure to abide by the rules will result in ejection without refund.

What is an “escape game”?

An “escape game” is a new, intellectually stimulating labyrinth of clues and puzzles aimed to bring out participant’s inner sleuth. Participants are locked in the room with the goal of finding a four-digit pin to escape. Originating in Asia, escape games are trending worldwide and are just now taking off across the United States. Now is your chance to experience the adventure that is captivating the globe.

What’s the goal of the Ultimate Escape Game?

The goal of the Ultimate Escape Game is to escape. How? By solving the puzzles and other cyphers hidden around the room. These will ultimately lead to a four digit pin to open the door.

Do I need an appointment to play?

Yes. All booking is completed online at our Booking page. Once the form is completed, you will receive a confirmation email. Note that you may be paired with other players if the room is not at maximum capacity.

How do I book a game?

To book a game visit our Booking page, select your room and fill in your payment information. Once the form is completed you will receive a confirmation email for your records. No bookings will be accepted over the phone.

How do I pay?

To pay for your order, fill out the form at our Booking page and enter your payment information via credit or debit card. Payment will not be accepted by check or over the phone.

How early should I arrive for my game?

To ensure a positive and fun gaming experience, please arrive 15 minutes prior to your time slot.

How long is each game?

Each game is 60 minutes long. That means one hour to escape…you’ll be reminded by the countdown on the monitor.

What is your cancellation policy?

All bookings and games are non-refundable. Cancellations, no-shows and late arrivals will not be reimbursed. To ensure a positive and fun gaming experience, please arrive 15 minutes prior to your time slot.

Do I need to bring anything?

There is no need to bring anything besides a parent or guardian if you’re under 14 years old. All other personal belongings will be in the room with you the entire game. You’ll be able to keep an eye on your purses, keys, etc.

How difficult are the games?

Our rooms vary in difficulty and accommodate a variety of skill levels, but not everyone escapes. Just remember the rooms are meant to be challenging and the goal is to have fun! For more information on completion rates, take a look at the pages for each room.

Am I really going to be locked in a room?

The room is locked, but there is a panic button for anyone who feels overwhelmed or claustrophobic and the door will open automatically. You can no longer “win” when the room is unlocked without the pin, but the game will still continue. The rooms will also be monitored by video cameras for participants’ safety.

Will I be in danger at any point?

The Ultimate Escape Game’s highest priority is safety. Games are designed to be intellectual rather than strenuous and a panic button is available for anyone who feels overwhelmed or claustrophobic. The rooms are also monitored by video cameras and participants are allowed to leave the room at anytime if they feel uncomfortable or need a bathroom break. We’re not a haunted house!

How many people can play?

The maximum number of players depends on the room, with some rooms able to hold as many as 12 players. If you have a group larger than that, you could split the group up and tackle a couple different escape rooms. The minimum per room is two, so bring your friends!

Is there an age limit?

We recommend the Ultimate Escape Room for children over 14 due to the intellectual difficulty of the games. Note that children 18 and under will need a parent or guardian’s signature on the liability waiver.

Can I book with my friends?

Yes! However, we recommend that one person books for the whole group. That way your spots don’t get snatched up by other participants. If you do decided to book separately that’s okay, too, but note that you may be placed with other groups if the room is not full.

Can you accommodate large parties or corporate events?

We host a variety of large events from corporate team building activities, birthday parties, youth groups, and more. Please contact us for discounted rates and more information.

Will there be other people in the room with us?

If you book a room that is not yet full, there is a chance you will be grouped with other players. If you wish to have a private event, book each spot in the time slot. Another option is to meet new people and have fun!

Is it possible to play with just my friends?

If you wish to have a private event, you must book each spot in the time slot.

How many games can I play at a time?

You can only play one game per hour, but you are welcome to book as many rooms as possible. If you have three hours to kill, you could have an Ultimate Escape Game marathon. We know your brain will thank you!

Can I open an Ultimate Escape Game location in my city?

Ultimate Escape Game is growing, and we are always on the look-out for partners in new locations. To learn more, head over to the franchising page.