Your game starts at the time for which you have booked. If you arrive late, you will still be allowed to play, but you will not have an entire 60 minutes in your game. Refunds are not provided for late arrivals. Please plan to arrive 15 minutes before the game so that you have time to sign-in, meet your game guide, and get mentally prepared!
Often times, multiple groups are able to book an experience together. Due to the nature of our experiences, if you arrive later than the start time for your event and the other party who booked the room as well has already started, you may be asked to reschedule. We want to ensure the best gaming experience possible for all players and this enables us to do so. We do run on a tight schedule for rooms, so we ask that all players arrive 15 minutes prior to their reservations to guarantee a fun time for all.